Dispatch & Deliveries Policy

Dispatch & Deliveries Policy

We deliver Australia wide and all orders are generally dispatched within 1 business day. Total delivery costs and estimated delivery times from dispatch depend upon your location and are displayed on checkout.

Delivery costs are charged per case and we pack 6 packs and individual bottles into a single case where possible to save on shipping. Standard dispatch times exclude pre-sales which will ship at a later date and are clearly displayed.

To view estimated delivery times from dispatch and cost to your area, continue to checkout where final estimates are confirmed.

WHAT DO I NEED TO DO TO ACCEPT THE DELIVERY?
In order to comply with liquor laws an adult over the age of 18 years must be present to accept the delivery and may be required to present appropriate identification. You may provide specific delivery instructions, including authorisation for the beers to be left at your address, during the checkout process. Unfortunately there are certain scenarios where a courier company may be legally unable to leave your beers under Australia’s liquor laws. Should this occur, the courier company will leave you a notice detailing how you can obtain delivery of your beers.

TRACK YOUR ORDER
Once your order has been shipped you’ll receive an email notification from our courier partners, plus a link to track the status of your order.

DAMAGED IN TRANSIT GUARANTEE
In the event you receive goods that are damaged or faulty, please contact us and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty.

CAN I SHIP TO MULTIPLE ADDRESSES?
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.